Working With Leading People

Working with and leading people

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Table of content

Introduction ............................................................................................. 3

Recruitment, selection and retention procedures...................................... 4-6

Build winning Teams................................................................................. 7-9

Styles and Impact of leadership................................................................. 10-12

Performance monitoring and assessment...............................................12-14

3

Introduction

Marks and Spencer plc

As an organisation develops, it creates working practices within the business that reflect its way of doing things. These practices become embedded in decisions and operations. The way of doing things guides and influences employees as they carry out their work. However, when organisations develop a new business strategy this creates a process of change. This leads to different ways of working.

Company background

Marks & Spencer (M&S) is a major British retailer, with over 895 stores in more than 40 territories around the world, over 600 domestic and 295 international. The company, with its head office in the Waterside House in the City of Westminster, London, England, is the largest clothing retailer in the United Kingdom, as well as being an upmarket food retailer, and as of 2008, the 43rd largest retailer in the world. Most of its domestic stores sell both clothing and food, and since the turn of the century it has started expanding into other ranges such as home wares, furniture and technology. It employs over 76,000 people.

In 1998 it became the first British retailer to make a pre-tax profit of over £1 billion, though a few years later it plunged into a crisis which lasted for several years. In November 2009, it was announced that Marc Bolland, formerly of Morrison’s, would take over as chief executive from Stuart Rose in...